Communication & Responsiveness
Quality communication and responsiveness are two key attributes in today’s healthcare industry. And no one does it better than us! When it comes to the critical equipment you need for your patients, we make it happen! When we’re asked to deliver, even in the middle of the night or in the worst weather, we do whatever it takes to meet their needs as fast as humanly possible. We never forget that “we serve a patient in need.” That mantra is the heart of our organization.
Our responsiveness is backed by our state-of-the-art distribution centers and the industry’s best operational team. The following are some of things our customers value the most:
Two hours plus drive time delivery standard in our service area – Fast and reliable delivery of clean and “patient-ready” products.
Online ordering and pickups through the mySMARTS customer portal
Electronic delivery and pick up confirmation – Once the product is delivered or picked-up we will capture the authorized signatures electronically and provide instant confirmation for your records. In addition, all these are available to you from our mySMARTS customer portal website on demand.
Easy access to decision makers
Auto Email Invoicing – We work to make our billing process as convenient and transparent as possible.
Proactive PM Management – We provide customers with proactive email prompts for PMs past due and PM reports online 24/7 through mySMARTS customer portal.