US Med-Equip grows into new headquarters while shaking up national medical equipment market
“Data-rich” movable medical equipment (MME) rental service causes rapid growth, hailed as one of the fastest growing private companies in the country
Houston (May 20, 2015) – US Med-Equip grows into a new headquarters in Northwest Houston as well as expands its Houston Medical Center Branch location in response to rapid growth. The state-of-the-art 31,000+ square foot headquarters, which US Med-Equip calls its “Houston Support Center”, is designed from the ground up as a support facility that gives its branch locations across the country maximum efficiency for their customers. The building’s cutting edge design and technology infrastructure give the company a new competitive edge for further expansion.
The rapid growth is attributed to a business model that gives hospitals better information for managing equipment expenses through two proprietary systems: the mySMARTS online customer portal and the STAR Trax Asset Management and Tracking System. This data-centric model, rapid two-hour rental delivery response times and personalized 24 hour customer service challenges the “big box” companies who have dominated the national market for years.
Founder and President Gurmit Bhatia commented, “We built the new support center with efficiency in mind from day one…hospitals and their patients have always relied on us to get them patient-ready equipment delivered as soon as possible, we never forget that. Now we’ve got a facility that takes that service to the next level for our customers.”
Chief Development Officer Greg Salario said, “We’ve been planning the expansion of the Houston Support Center for some time now to help us push into new markets and better service our hospital and healthcare partners.”
In an increasingly challenging economic landscape for healthcare, many hospitals find that the wealth of information that US Med-Equip provides allows them to lower their total equipment costs. Through the mySMARTS online customer portal, customers can schedule deliveries and pickups of equipment, receive proactive email notifications for equipment due for preventative maintenance (PM), view information such as a list of current rental items and rental history, service reports for current rentals, PM due reports, online invoices and more.
One of the biggest differentiators for US Med-Equip is the STAR Trax Asset Management and Tracking System that provides in-hospital tracking services of rented equipment for customers by US Med-Equip staff using passive RFID technology on an as-needed basis. Rental customers can quickly locate equipment that may be missing, on recall, or in need of preventative maintenance, saving valuable staff hours and virtually eliminating the financial risk of losing equipment.
About US Med-Equip:
US Med-Equip is the most innovative, technology-infused company in its genre, specializing in the rental, sales and asset management of movable medical equipment (MME) for high acuity medical systems. Among the fastest growing companies in the country (Inc. 5000 list four years in a row), US Med-Equip is widely known for its 24/7 personalized attention to customer needs. The company is ISO 9001:2008 certified for its medical equipment management processing system, and offers advanced options for managing equipment rentals and purchases, equipment maintenance and equipment tracking technology.
To ensure customer satisfaction, US Med-Equip offers value-added services such as equity options, flexible payment options, proprietary equipment management software, and RFID tagged equipment. Dedication to patient care and to promoting the healing process is at the core of the US Med-Equip culture and drives daily operations in its 19 offices in 9 states. For more information, visit www.usmedequip.com.